Frequently Asked Questions
Players, Parents & Fans FAQs
Q: How do I sign up for RainedOut?
A: If you are a player, official, coach, parent or fan and would like to receive alerts from your organization, START HERE to follow an organization. If you are coordinating an organization and would like to issue alerts to your community, you can sign up for a free Organization Account by clicking here.
Q: Why is a sponsor message at the bottom of my alert texts?
A: RainedOut's national and local sponsors provide the funding to keep this service FREE to you and your organization. This sponsorship is acknowledged in the last 25 characters of each alert message as seen here: <by Sponsor>.
Q: What does the service cost?
A: The service is FREE for organizations to set up, and is FREE for players, parents, coaches, officials, fans, and others to receive SMS text messages, email and to view the web postings. RainedOut sends standard text messages from short code 84483. Standard text message charges may apply from your wireless provider, depending on your text message plan. If you have an unlimited text messaging plan, then there would be no additional charge. RainedOut and its parent company, Omnilert, will never charge you for premium messages or services.
Q: What is "Msg&data rates may apply"?
A: Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don't have to worry. If you don't have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.
Q: Will any party receive unsolicited messages ("SPAM") on their mobile phones?
A: NO. RainedOut enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and RainedOut does not sell the contact information of our subscribers to our sponsors or third party marketers. We cannot afford to ruin the credibility of our company, nor the industry. Therefore you will never receive advertisement messages from Omnilert.
Q: Do I need to install software and/or hardware in order to make this work?
A: NO. RainedOut is a mobile service and web-based software system, so you do not need any additional software or hardware. All you need is a standard cell phone and a Web browser with an Internet connection and you can participate! Additionally, you may opt-in to RainedOut alerts from your mobile phone by texting special keywords that designate an organization or group.
Q: How do I stop receiving alerts?
A: There are two ways to stop receiving alerts. Follow the instructions here on the Opt-Out page.
Q: Why am I no longer receiving text messages?
A: If you have been getting text messages from RainedOut but they've suddenly stopped, this is likely an issue with your wireless provider. Please contact your carrier and inform them that you are no longer able to receive messages from RainedOut (short code 84483). You can also test your phone here.
Q: If I belong to more than one organization, do I need to sign up for each separately?
A: Yes. Each RainedOut organization/group is independent. As such, organizations cannot share users or access users in other groups. This protects your privacy and allows the organizations to operate independently.
Q: What is short code 84483?
A: Short codes are special telephone numbers, significantly shorter than full telephone numbers, that can be used to address SMS and MMS messages from mobile phones. RainedOut's parent If you block this short code, then the RainedOut service will not work.
Organization Administrator FAQs
Q: What is the best method for letting our users know about RainedOut?
A: You can visit our "Resources" page under the Help tab. Please feel free to use the RainedOut images and logos on this page for your websites.
Q: Does RainedOut work outside of the United States?
A: No. At this time RainedOut does not support any carriers outside of the United States.
Q: Can I see who has signed up for my RainedOut organization/group account?
A: No. RainedOut does not collect names for subscribers. Users can sign up with just their mobile number or e-mail address. For user privacy, RainedOut does not expose subscribers' contact information.
Q: Can we change the default "FR: RainedOut" on messages we send to our users?
A: Yes. Log into your Admin account and click on the tab "System". Scroll down until you see the "Message From Name:" You can change this to reflect your group name, but keep it short or abbreviated as this will take precious characters away from your overall message. Your Organization Account name can be long, but the Message From Name should be short.
Q: Can I send messages from my phone?
A: Sending messages has never been easier with RainedOut's new "Remote Messaging" feature. Any cell phone with text messaging capabilities can now remotely send messages. Whether you're at the field, in your office, or at home...you now have the luxury of sending messages on the go! Simply text 84483, in the message body type the word send, then hit the space button, next enter your keyword, then hit the space button, and then enter your message!
Q: How do I sign up for RainedOut?
A: If you are coordinating a league, team, or organization, you can sign up for a free Organization account by starting here.
Q: Why is a sponsor message at the bottom of our alert texts?
A: RainedOut's local and national sponsors provide the funding to keep this service free to you and your organization. This sponsorship is acknowledged in the last 25 characters of each alert message. If you are an Organization administrator, you may wish to participate in the RainedOut Sponsorship Program as a revenue stream for your league. Learn more.
Q: What if I have a problem with a sponsor ad?
A: If a sponsor appears in your alerts that needs to be blocked for whatever reason, please contact us with a specific request and reason for the block.
Q: Why can’t I upload my member's contact info?
A: Due to the Mobile Marketing Association and CTIA guidelines, RainedOut cannot allow people to upload contact lists of any sort. Our Anti-Spam Policy strictly prohibits uploads. Members are required to opt-in to receive your alerts. Beware of any service provider that allows you to upload member contact data.
Q: What is short code 84483?
A: Short codes are special telephone numbers, significantly shorter than full telephone numbers, that can be used to address SMS and MMS messages from mobile phones. If you block this short code, then Omnilert's services will not work.
Q: Which countries do RainedOut operate in?
A: RainedOut web page alerts, email alerts, and integration with Facebook and Twitter work from anywhere in the world with Internet access. RainedOut alerts via SMS text message are currently supported in the United States of America only.
Q: What if we have a change in leadership of our organization? Will RainedOut give us the password to the RainedOut account?
A: No. We can't give a password out to you if you're not already the admin in RainedOut for that account.
Please work with the former admin to obtain the username and password for your organization's RainedOut.
For obvious security reasons, can not give out a password to anyone who's email address is not listed as the Super Admin for the account.
So, please keep this in mind when setting up your account. Create multiple admins where appropriate. If your leadership changes, it's entirely up to you to retrieve login information for RainedOut from the outgoing RainedOut admin.
Q: How does my company sponsor an organization?
A: First, go to www.RainedOut.com and search for the organization. Then click on "Sponsor this Organization!" on their RainedOut Page. Next, follow the on-screen instructions to quickly create your sponsor account.
Q: How does my company sponsor a category or zip code?
A: Click “Sponsor” at bottom of the RainedOut homepage. Then click “Sign Up to Sponsor Messages” and follow the on-screen instructions to quickly create your sponsor account.
Q: How do I know which zip codes to sponsor?
A: The United States Postal Service offers a free online service to find zip codes by city and state. Go to this web site to find the zip codes you want to sponsor: http://zip4.usps.com/zip4/citytown.jsp.